Privacy Policy

Miami Junk Removal Pros (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect when you use our website or contact us, how we use it, and how you can ask us to delete it. We wrote this in plain English on purpose.

1. What Data We Collect

Depending on how you reach us, we may collect:

• Contact details — your name, phone number, and email address when you submit a contact or quote form
• Photos — images of junk, furniture, or property that you text us or upload through a form so we can prepare a quote
• Location details — your service address, city, or ZIP code so we can confirm we serve your area and schedule a visit
• Booking details — date, time, and notes you provide when you schedule online through Calendly
• Service notes — access information or job details you share in texts, calls, or forms (for example, stairs, elevator, or HOA rules)

We do not intentionally collect sensitive personal information beyond what you choose to send us for quoting and scheduling.

2. How We Collect It

We collect information in these ways:

• Website forms — quote and contact forms on miamijunkremovalpros.com processed through Formspree
• Text messages — messages and photos you send directly to (305) 928-5773
• Phone calls — information you share when you call us
• Online booking — appointments scheduled through our Calendly booking page (brownenterprise account)

3. How We Use Your Information

We use your information only to run our business and serve you:

• To provide junk removal and Airbnb/turnover cleaning quotes
• To schedule, confirm, and complete service appointments
• To respond to your texts, calls, and form submissions
• To communicate about pricing, arrival windows, and job follow-up

We do not sell your personal data to third parties. We do not rent or trade customer lists.

4. Third-Party Services We Use

We use trusted tools to operate the website and bookings. Those providers process information on our behalf:

• Formspree — receives and stores website form submissions (name, phone, email, photos, job details)
• Calendly — handles online appointment booking through our brownenterprise Calendly account
• Google Analytics — if enabled on the site, may collect anonymous/aggregate usage data such as pages visited and general location so we can improve the website
• Google Maps — may be used to display or confirm service areas and locations

Each of these services has its own privacy policy. We only share the information needed for that tool to work.

5. Data Retention

• Form submissions are retained according to Formspree’s default settings and our operational need to follow up on quotes and jobs
• Texts and booking records are kept as long as needed to provide service and handle follow-up questions
• You may request deletion of your personal information at any time by emailing brownenterprise@gmail.com

When you request deletion, we will remove your information from our systems where reasonably possible, except where we must retain limited records for legal, accounting, or dispute reasons.

6. Your Choices and Privacy Requests

You can ask us to:

• Confirm what personal information we have about you
• Correct inaccurate information
• Delete information you previously submitted

To make a privacy request, contact us using the details below. Please include your name and the phone number or email you used so we can locate your records.

7. Contact for Privacy Requests

• Email: brownenterprise@gmail.com
• Phone / Text: (305) 928-5773

We aim to respond to privacy requests promptly during business hours (7AM–7PM, seven days a week).

8. Effective Date and Updates

Effective date: August 2026.

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page with an updated effective date. Continued use of our website or services after changes means you accept the updated policy.

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